Please use this identifier to cite or link to this item: https://has.hcu.ac.th/jspui/handle/123456789/1864
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dc.contributor.authorSupaporn Kawinvasin-
dc.contributor.authorPassamon Lertchalermtipakoon-
dc.contributor.authorSuppachart Pochote-
dc.contributor.authorVeeratip Chinorak-
dc.contributor.otherมหาวิทยาลัยหัวเฉียวเฉลิมพระเกียรติ. คณะศิลปศาสตร์th
dc.contributor.otherมหาวิทยาลัยหัวเฉียวเฉลิมพระเกียรติ. คณะศิลปศาสตร์th
dc.contributor.otherมหาวิทยาลัยหัวเฉียวเฉลิมพระเกียรติ. คณะศิลปศาสตร์th
dc.contributor.otherมหาวิทยาลัยหัวเฉียวเฉลิมพระเกียรติ. คณะศิลปศาสตร์th
dc.date.accessioned2024-03-09T13:20:12Z-
dc.date.available2024-03-09T13:20:12Z-
dc.date.issued2021-
dc.identifier.citationวารสารศิลปศาสตร์ปริทัศน์ 16, 1 (มกราคม-มิถุนายน 2564) : 45-58th
dc.identifier.issn1905-2863 (Print)-
dc.identifier.issn2730-2296 (Online)-
dc.identifier.urihttps://has.hcu.ac.th/jspui/handle/123456789/1864-
dc.descriptionสามารถเข้าถึงบทความฉบับเต็มได้ที่ https://so04.tci-thaijo.org/index.php/larhcu/article/view/248656/171141th
dc.description.abstractGlobal business communication relays on correspondence with English and other major languages through electronic means leading blooming of English as a Foreign Language (EFL) teaching for English for Specific Purposes (ESP). This research is aimed to study whether moves and steps in making complaints improve students’ business correspondence writing skills. In this study, the data was gathered from a class of business writing students by assigning three complaint email writing tasks that the students wrote independently: (1) a task assigning before a session of teaching, (2) a task assigning after intervening genre-based approach with examples of moves and steps, and (3) a task assigning one week after teaching to examine knowledge they acquired. The findings revealed that the students acquire more competency and accuracy in writing process, grammar and language structures, writing complaint email, and recognizing the language formality through the implementation of moves and steps teaching. Thus, understanding moves and steps is highly served as crucial pedagogical instruments helping students to perceive and acquire proper writing styles.th
dc.language.isoen_USth
dc.subjectภาษาอังกฤษ -- การเขียนth
dc.subjectEnglish language -- Writingth
dc.subjectภาษาอังกฤษ -- การเขียน -- การศึกษาและการสอน (อุดมศึกษา)th
dc.subjectEnglish language -- Writing -- Study and teaching (Higher)th
dc.subjectจดหมายอิเล็กทรอนิกส์th
dc.subjectElectronic mail messageth
dc.subjectจดหมายธุรกิจth
dc.subjectCommercial correspondenceth
dc.titleUsing Genre Awareness to Enhance Business Email Correspondence among EFL Students: Making Complaintsth
dc.typeArticleth
Appears in Collections:Liberal Arts - Artical Journals

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