The Urgency of Online Non-Litigation Settlement in Business Disputes in Information Technology-Based Co-Funding Services

Abstract

Problems in information technology-based co-financing services that often occur are, for example, recipients of funds that end up failing to pay up to loan collection and personal data being misused. This problem is certainly detrimental to the organizers and recipients of funds. The purpose of this study is to explore dispute resolution through non-litigation online, as the embodiment of repressive legal protection. Settlement through non-litigation online becomes an urgency to do, considering that the whole activity is carried out online as well as as an embodiment of the principle of dispute settlement in a fast, simple, low cost, and sustainable way for the parties. This research method is normative, with a statutory and conceptual approach. The results of the study indicate that dispute resolution in information technology-based co-financing services tends to be carried out through litigation online. Nonlitigation in Indonesia is still carried out conventionally. Arrangements regarding nonlitigation online is not yet regulated in Indonesia, especially regarding information technology-based co-financing services. Settlement of the dispute should be carried out through non-litigation online by applying win-win solution in order to realize a quick, simple, low-cost, and sustainable dispute resolution. Thus it is for the sake of realizing legal protection for the parties and a good national economy, as well as a healthy business world. Legal certainty regarding the regulation is hereby necessary to be realized.