泰国物流汉语应用之调查研究——以泰国 J&T 快递公司为例

Abstract

目前物流中文中的使用在增加，在中泰国际贸易的语言交流中占主导地位。中文使用在运 输货物时使业务方能够顺利地进行运输业务。由此，泰国的物流业务得到了发展并受到广泛欢 迎。 本文研究分析的企业是在工作中使用汉语的物流企业，本文主要通过研究其他文件、互 联网查阅，对 J&T Express 泰国公司使用中文的部门的员工进行问卷调查。希望我们能够分 析物流业务中使用中文进行沟通的需求。通过调查发现，大部分员工的公司必须具备汉语 听、说、读、写能力，工作中沟通才能顺畅。尤其是需要与中国老板交流的员工。

Language is one of the most important aspects of communication in our human life. Language can help two individuals from different backgrounds, cultures and places to connect to each other. In the business setting, we have seen the rise of Chinese language being used between Thai and China in different business areas such as logistics. Transportation logistics help expand and boost Thailand popularity in this particular business area. This thesis has been thoroughly researched and explored from primary and secondary data including surveying J&T Express Thailand employees from different departments that regularly use Chinese in their work, therefore the expectation is to analyze the need of Chinese language in communicating in the logistics business. Researchers have found that the majority of J&T Express Thailand employees need to have well rounded communication skills in Chinese language ( listening, speaking, reading and writing skills) to work effectively, especially those who are working closely with Chinese co-worker or clients.