泰国旅游警察总部汉语服务与培训管理情况 进行调查分析研究一以泰国北部和南部旅游景点为例

Abstract

泰国旅游业方面发展迅速。中国游客来泰旅游的人数逐年增长,为泰国的经 济发展带来客观的利益。为了促进泰国旅游业的发展,泰国成立了旅游警察专门保障 外国游客在泰旅游的利益和安全。论文研究的目的是分析泰国旅游警察在泰国北部和南部旅游区中汉语服务的情况。论文采用文献分析和问卷调查的方法,对旅游警察的汉语服务情况进行研究。 论文内容主要包括说明泰国旅游警察的发展背景,旅游警察的组织和工作概况。论文对泰北泰南地区的旅游警察的汉语服务进行了问卷调查,说明了旅游警察的基本情况,语言使用情况和汉语水平情况。论文通过问卷调查说明了中国游客对泰国旅游警察汉语服务的满意情况,对调查结果进行了SWOT。调查研究显示,泰国旅游警察在汉语服务方面做出了努力,尽管旅游警察中文基础差,但通过汉语培训能够掌握一些基本的听说读写能力,帮助中国游客解决了不少问题。通过调查研究发现,泰国旅游警察在汉语听说读写方面还存在一些问题。他们的汉语水平还没有达到良好的程度,需要加强汉语培训。同时旅游警察部门也需要改进汉语培训计划,注重旅游警察在听说方面的训练,在工作中不断改进汉语服务的质量,为泰国旅游业的发展,保障外国游客的安全和利益方面,提供良好的服务。针对旅游警察在汉语服务中的问题,论文提出了改进的建议。

Thailand 's tourism industry has developed rapidly. The number of Chinese tourists visiting Thailand is increasing year by year, bringing benefits to Thailand's economic development. In order to promote the development of Thailand 's tourism industry, Thailand has established a Thai tourist police to protect the interests and safety of foreign tourists who travel to Thailand. The purpose of this research is to analyze the situation of Thai tourist police's service in Chinese in the tourist areas of northern and southern Thailand. The study uses the methods of literature review and questionnaire survey to study the Chinese language service of tourist police. The content of the thesis mainly includes explaining the development background of the tourist police in Thailand and work of the tourist police. The thesis conducted a questionnaire survey on the Chinese service of tourist police in northern Thailand and southern Thailand, explaining the basic situation of tourist police, language usage, and Chinese proficiency. The paper explained the satisfaction of Chinese tourists with the Chinese language service of the Thai tourist police through a questionnaire survey and then conducting SWOT of the survey results. Investigation and research results show that the Thai tourist police have made efforts in Chinese language services. Although the tourist police have a poor Chinese foundation, that they can master some basic listening, speaking, reading, and writing skills through Chinese training. The outcome of this training makes tourist police able to help Chinese tourists when they have problems while staying in Thailand. From the research. it found that Thai tourist police still have problems in listening, reading, writing and speaking Chinese. Their Chinese proficiency has not yet reached a good level. Thus, the tourist police need to improve their the Chinese language training program, pay more attention to the training, especially in listening and speaking, and continuously improve the quality of Chinese service in their works. The result of these improvements will provide benefits for the benefits for the development of Thailand’s tourism industry and the protection of foreign tourists’ safety and interest. Lastly, this thesis emphasize the problem of tourist police in Chinese language service and puts forward suggestions for improvement and effectiveness service in the future.