曼谷亚洲酒店汉语应用的调查研究

Abstract

目前，中国游客前往泰国越来越多，不断增长。曼谷是泰国最受欢迎的旅游省导致酒店业非常增和竞争日益激烈。汉语是一门非常重要的语言。因此，使用汉语服务给中国游客对酒店工作人员是非常重要的。如果哪个酒店具有酒店工作人员可以用汉语沟通， 这是一个优势， 而这也是中国游客最想要的， 因为使用母语语言对中国游客交流使容易理解，方便沟通并导致决定选择入住酒店使用服务的下次。 曼谷亚洲酒店是一家著名和长期的声誉的酒店已有 50 多年的历史。曼谷亚洲酒店是四星级服务标准， 位于曼谷市中心， 靠近主要的商业中心和许多旅游景点。另外，酒店大楼还连接到地铁 “RATCHATHEWI” 站， 使游客团出行方便和安全的。 本研究文章有 4 个主要的目标： 调查分析曼谷亚洲酒店工作人员汉语水平的情况；过问卷调查分析酒店工作人员汉语水平情况的能力；了解曼谷亚洲酒店的商务汉语应用实况和发现问题提出最有效办法和解决方案。

Nowadays, Chinese tourists travel to Thailand more consistently. Bangkok provinces is that Chinese tourists to visit the most popular in Thailand Make the hotel business grew considerably and having the higher competition. Chinese is a important because nowadays the world uses Chinese to communicate more as well as English language. The use of Chinese language for service to Chinese tourists therefore it is necessary for hotel staff. The hotel staff can communicate in Mandarin is an advantage and that is what China tourists want most because language communication of the native speaker makes it easy to understand also convenient to communicate and has the effect of deciding to stay at the hotels and use the service in next time. Asia Hotel Bangkok is a well-known and has long a famous more than 50 years with four-stars service standards, located in the heart of Bangkok, near major commercial centers and many tourist attractions in addition The hotel building is connected to the BTS station "RATCHATHEWI" making travelling convenient and safe for the tourist group. This research article has four main objectives: Survey and analysis the level of Chinese usage of Asia Hotel Bangkok staff’s Analyze the level of knowledge in Chinese language use of Asia Hotel Bangkok staff’s: Learn the situation of using Chinese business in Asia Hotel Bangkok and find the problems and the most effective way to solve the problem.